Refund policy

Return and Refund

We want you love our yarn as much as we do. If there is anything wrong with your order, please contact us at ballsofjoy@outlook.sg or via the Contact Us form.

Faulty, defective or wrongly delivered goods will be fully exchanged or refunded including return postage, as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear. Please send us a copy of proof of return along with the returned item(s) within seven (7) days so that we can reimburse this amount.

If an item is on preordered, you have the option to wait for the preorder or have the preordered item cancelled or refund. 

Change of mind? Unfortunately, you are unable to return any yarn due to change of mind even if it's new.

Any refunds and reimbursements applicable due to the return will be made to the credit card used for original purchase within fourteen (14) days of receipt of returned products.